Frequently Asked Questions

What if I forget my password?
Click on the "Email Password" button and we will email your password to you within a few minutes. If you have forgotten your password and your email address has changed, email us and we will change your email address and reset your password.

What are your shipping and handling charges?
Our shipping and handling charges for states other than Alaska and Hawaii are as follows:

Dollar Amount of Order Shipping & Handling Charge
$0.00 - $15.00 .... $6.50
$15.01 - $25.00 .... $7.00
$25.01 - $35.00 .... $7.50
$35.01 - $45.00 .... $8.50
$45.01 - $55.00 .... $10.50
$55.01 - $75.00 .... $11.50
$75.01 - $100.00 .... $13.50
$100.01 - $200.00 .... $16.50
$200.01 - $300.00 .... $25.00
$300.01 - $400.00 .... $35.00
$400.01 - $500.00 .... $45.00
$500.01 - and over...Free Shipping

For shipments to Alaska or Hawaii, add $5.00 and $10.00 to above amounts.

Do you ship internationally?
No.

When will my order be shipped?
Generally, your order will be shipped within three business days from the date on which you place an order. Time of delivery will vary depending upon your shipping method and geographic location.

Can you ship my order via a faster method?
Yes, we can ship your order via UPS 2nd Day Air or Rush (UPS 3day Select).

What about sales tax?
We will charge and collect sales taxes for purchases shipped to any location in the State of New York. Users who have merchandise shipped from artofcookingnyc.com to other states are responsible for any applicable sales or other taxes.

Where is your store located?
In April of 2007 we closed the retail store in order to focus our efforts on the web based business.

What credit cards do you accept? Are credit card transactions secure?
We accept Visa, MasterCard and American Express. We use Secure Socket Layer (SSL) underneath HTTP, which provides an encrypted channel and server authentication for secure credit card transactions.

How do I buy items on the website?
To make a purchase, click on the "Add to Cart" button and follow the prompts that appear for information such as quantities, billing, shipping, etc. The final page of the checkout process for making a purchase is an order review page that allows you the opportunity to review all the details of your transaction to make sure that all of the information is correct before making your purchase. After you confirm this information, your order will be placed.

Do you send a confirmation email?
We send an email within 24 hours after you place your order, confirming that we have received your order. We also send you an email at the time that your order is shipped with your tracking information.

Can I purchase a gift certificate on the website?
No, but we expect to offer later in 2008.

Do you giftwrap?
Yes. Gift wrap is complimentary. Simply request in the comments field of your shopping basket and be sure to include a note if desired.

What about canceling an order that I have placed?
You can cancel an order that you have placed if you do so prior to shipping. If you would like to cancel an order please contact us via telephone 212-414-4940 or 877-414-4940, or email order@artofcookingnyc.com.

What if the item I want is not in stock?
While we do our best to keep ample inventory, occasionally an item may be out of stock. If that is the case, we will inform you by email to let you know when we expect to have back into stock. You can then decide whether to cancel the order or wait for it.

Some of the items on the website need to be special ordered because we don't keep them in stock. The descriptions for these items on our website indicate "special order." The lead time for these products is usually 2 weeks. If you would like to know the exact time please contact us (via email or telephone). For special orders, we require payment in full at the time of order and returns are not accepted unless merchandise arrives damaged.

What is your returns policy?
Except for merchandise that is listed on our website as a "special order," merchandise purchased on artofcookingnyc.com may be returned within 60 days of receipt (see details below). All returned merchandise must be unused, in original condition and in original packaging. After 60 days and not longer than 90 days all returned items will be refunded in the form of a merchandise credit. No returns will be accepted after 90 days. For more info see our Return Policy.

What are Cookies?
Cookies are small pieces of information sent from a web server to your computer. These cookies are placed on your computer if your browser allows for it. These allow us to personalize, customize, and quickly process and complete your shopping experience without having to continually request the same basic information from you. Cookies are not used to store any personal information such as your name, address, or payment information.

Additional questions?
If you have other questions that we have not answered in this FAQ (or in our Terms and Conditions or Privacy Policy), please contact us via email or call us at 212-414-4940 or 877-414-4940. We will return your call as soon as possible.